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USGS will exchange or refund merchandise purchased through our website, within 30 days of product receipt, accompanied by the original sales receipt and in new, unused condition. Refunds will be issued as follows: Original Sales Receipt can be any USGS shipping invoice or Internet screen printout. An exchange receipt does not qualify as an original sales receipt. All orders must be returned to our Headquarters in Burlington, Kentucky. All return shipping charges must be prepaid (C.O.D.’s will not be accepted). All claims for shortages must be made within 10 days of product receipt. Exceptions and Exclusions USGS reserves the right to limit or refuse the return of certain merchandise, such as special or custom orders. Free goods, received as part of a promotional offers or a sale are not eligible for exchange or return. Used merchandise may also be refused. Warranty Claims/Defective Returns Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturer’s products, or may be found on their respective website. Any Defective product may be returned anytime while under the manufacturer’s warranty period. Please contact USGS prior to returning any merchandise for warranty or defective consideration. How to Return Merchandise To return an item to our warehouse we encourage you to re-use your original shipping carton. Please follow the instructions on the back of your packing slip, note the reason for your return, and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, the order number and your USGS Customer Number, and the reason for the return or exchange. Wrap the package securely and send it to the following address: USGolfSticks.com, 6476 Edgecliff Terrace, Burlington KY 41005 |