- Ground Shipping - FREE
- 2 Day Shipping - FREE
Our policy is to strive for the best possible combination of price and service for your shipment.
"Next Day Air" shipments will arrive the next business day (excluding weekends and holidays) after departing USGS. "Second Day Air" shipments arrive in two business days after departing USGS. On-time delivery for both methods is guaranteed by Fedex. Shipping delays may occur during busy Holidays or in the spring -- we will do our best to accommodate last minute and expedited orders placed during these times.
Most orders are shipped within 48 hours of order acceptance. Orders must be accepted by 9am (EST) Monday-Friday in order to be eligible for that day's "Next Day Air" or "2-Day Air" shipments. Orders placed on the weekends will not be shipped until Monday, so please take this into consideration when specifying expedited shipping requests. |
USGS will exchange or refund merchandise purchased through our website, within 30 days of product receipt, accompanied by the original sales receipt and in new, unused condition.
Refunds will be issued as follows:
Original Sales Receipt can be any USGS shipping invoice or Internet screen printout. An exchange receipt does not qualify as an original sales receipt.
All orders must be returned to our Headquarters in Burlington, Kentucky. All return shipping charges must be prepaid (C.O.D.’s will not be accepted). All claims for shortages must be made within 10 days of product receipt.
Exceptions and Exclusions
USGS reserves the right to limit or refuse the return of certain merchandise, such as special or custom orders. Free goods, received as part of a promotional offers or a sale are not eligible for exchange or return. Used merchandise may also be refused.
Warranty Claims/Defective Returns
Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturer’s products, or may be found on their respective website. Any Defective product may be returned anytime while under the manufacturer’s warranty period. Please contact USGS prior to returning any merchandise for warranty or defective consideration.
How to Return Merchandise
To return an item to our warehouse we encourage you to re-use your original shipping carton. Please follow the instructions on the back of your packing slip, note the reason for your return, and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, the order number and your USGS Customer Number, and the reason for the return or exchange. Wrap the package securely and send it to the following address:
USGolfSticks.com, 6476 Edgecliff Terrace, Burlington KY 41005
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We can be reached at
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or you can reach us by telephone at 859-630-3853 between the hours of 8am and 8pm EST, Monday-Friday. Our postal address is: 6476 Edgecliff Terrace, Burlington, KY 41005.
USGS is committed to observing and respecting your wishes regarding the information we collect about you on our web site. By visiting usgolfsticks.com, you agree to accept the practices described in this Privacy Policy.
Personal Information
Your transaction history and the information you provide to us voluntarily on our web site is stored in our customer database. Some of the information we solicit, such as e-mail address, is voluntary, while much of it is required in order to fulfill your order properly. In addition to fulfilling your orders, we use the information that you provide for purposes such as responding to your requests, customizing future shopping for you, improving our website, and communicating with you.
Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online. We do not make any phone numbers in our customer database available to other companies or organizations.
Any personal information you reveal to us is protected during transmission by Secure Sockets Layer (SSL) software, which encrypts information and is the accepted standard industry-wide for web site security. Our web site presently does not store your credit card information, and any of your credit card information that may be stored in other USGS systems is protected by state-of-the-art firewalls. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
To make any address changes or other modifications to your USGS account information, please email us at
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E-mail Policy
We collect the e-mail addresses of those who communicate with us via e-mail, those who make postings to our chat areas, and those who voluntarily include their e-mail addresses when ordering online. We may also collect your e-mail address if you provide it in the process of completing survey information or registering for online contests or sweepstakes. We cannot obtain your e-mail address unless you voluntarily provide it to us, or we obtain it from a service company that has confirmed your willingness to distribute it. Our web server recognizes the computer's Internet Protocol (IP) address, but not the e-mail address, for each visitor to our home page.
Contest registrations may involve sharing your e-mail address with our promotional co-sponsors -- please see the specific contest rules & regulations for details. Additionally, if you submit your e-mail address to USGS as part of a transaction originating with one of our e-commerce partners, the e-mail address may be shared by both USGS and the partner; please see the specific privacy policy, accessible from the partner site, for details.
Other than the exceptions noted above, USGS will not sell, share or otherwise distribute your e-mail address. Any e-mail address supplied directly to USGS with respect to online orders and requests for other information will remain in the sole possession of USGS.
If you do not want to receive promotional e-mail from USGS in the future, please use our unsubscribe form to remove your name from our list, or let us know by contacting us by email or by calling us at the above telephone numbers and telling us that you do not want to receive promotional e-mail from USGS. Supplied e-mail addresses on our customer registration form will be used for order confirmation and alerts relating to an order. If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please contact us via email or by calling us at the above telephone numbers.
Cookies
Like most retail web sites, we use "cookies," which are pieces of data given to your browser that allow our web site to identify you when you access our site. The most obvious benefit of cookies is that they keep an active Shopping Cart intact for 24 hours even if you log off of your computer. While some concern has been expressed over the privacy implications of cookies, it is important for you to understand that cookies cannot extract any information about you that you have not already revealed voluntarily. The vast majority of Internet users now appreciate cookies as a convenience feature for shopping online. If you desire, the "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Site Traffic
Our computers collect and store certain data from your visits to our web site. The information we collect from this site traffic helps us to make the site easier to navigate and to improve your shopping experience at usgolfsticks.com With the exception of certain e-commerce partners who offer our products via their own site framesets, we do not share or distribute any specific customer site traffic data to any other parties.
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